FAQ

So you have been accepted into our awesome events and you are wondering what to do next! Just so you know, we aren’t like normal market coordinators.. we go above and beyond for our stall holders and once you meet us and speak to our loyal traders you will understand. If you are not happy about something – tell us on the day and we can try and help! Thats what our duty is! To put you in front of a crowd that appreciates good food, handmade items and awesome vintage. When you arrive at an event, we (Kat & Matt) personally greet each vendor- We are always in a rush in early stages to get everyone in place and then make sure you are happy- please please please take note of your surroundings and your other stall holder friends. We will direct you in a way to park your vehicle and unload to make it easier for you and the people around you. We need you to unload your vehicle in your given spot and quickly and SAFELY move your vehicle- HAZARD lights ALWAYS on. You must have weights for your tent (marquee) NO tent pegs (unless told to do so via email prior) We do not have power for vendors are any events.

What we expect of you- We have a few golden rules that you will need to follow- we help you and you help us, which in turn helps you! Make sense? You need to be off your mobile phone and show eye contact and a smile to each customer you greet, even if you aren’t busy! So do all your social media posts early in the event. We are known around the region for being the friendly market.We generally have a professional photographer at our events taking some crowd photos in each stall that you are welcome to use. We want clean, tidy, highly professional and beautiful stalls. Your business cards on display, table cloths to the ground to hide mess underneath, your business name signage in focus, funky bright mats and curtains look great on marquees! Get creative and you will stand out above the rest. We are all about colour, creativity, individuality and fun!

No grumpy stall holders allowed- we aren’t grumpy- we love our job. why do we deserve it? Either do your customers. Be happy, life is great.

What happens if it rains? If the rain is scheduled to be torrential and we- ‘The Design Collective’ management decide to postpone an event we will announce this on our social media page, our ‘Design Collective’ Facebook group and to you individually via email (to the email you paid for your stall to) We will transfer your stall fees to another event. If it rains during an event- we go ahead regardless. No refunds. We have proven people shop  in the wet weather!

We do NOT accept early pack downs without prior approval if it starts to rain mid way through an event. You must find management and seek permission. We need to walk your vehicle into the event. NO moving vehicles are to enter the event under ANY circumstances. If you move your vehicle without approval- you will never return to our markets again. Thats a huge NO! This is a HIGH SAFETY RISK in public events and if an accident were to occur with your negligence of ignoring our terms and conditions we would hold you liable.

Need to cancel your spot last minute? We do not give refunds. We transfer to future markets- but only if you give us 48 hours notice. No shows aren’t cool either- because other vendors could of taken your spot!

Promotion- We have promotional material that you are required to use on all your social media channels. Hype your audience up and encourage them to come to each event. All of our official events have ‘Facebook’ events that you can invite your friends and customers to. We expect you to post at least 3 times relating back to our markets and the date you are attending with a tag of @gcdesigncollectivemarkets on Instagram and our Facebook page ‘The Design Collective Markets’ if you would like some flyers posted to you, just ask!

Set up info- We send set up info to the email that you paid for your with- if you have not received it just shoot us one and we can send to you again! We generally send set up info 1 week prior to the event and this will include promotional material to share.

When you pay via our BigCartel site- this is your ticket to the show! We will send you set up info- don’t fret!

Power- We do not have power at any of our events.If you are doing a twilight market, invest in some battery lights (Aldi, Anaconda, Bunnings) have great ones! If you are a Street Food Vendors, you need quiet generators, sufficient fuel- we do not provide either. You will also need to cover leads to avoid trip hazards. Please have your food licence on display because Council will check.

How do I find out about upcoming events? – We post on instagram, Facebook, we have a mailing list and we may also personally invite you! You can always purchase a site and keep up to date with our pop up events via http://goldcoastdesigncollective.bigcartel.com If you have been approved for our events, feel free to book!

Got a burning question? text us 0448 168 817. Email us goldcoastcollectivemarket@gmail.com – we don’t bite.